Business Management 300 - Management & Leadership
Study Guide for Special Exam

Br. Marcus H. Martins, Ph.D.

Book Chapters
Cherrington, “Organizational Effectiveness

Chapter 6 – Analyzing Individual Behavior
Chapter 7 – Motivation
Chapter 11 – Effective Groups
Chapter 12 – Intergroup Behavior and Conflict
Chapter 15 - Communication
Chapter 16 - Decision Making
Chapter 17 - Leadership
Chapter 18 – Power & Influence
Chapter 19 – Organizational Change

1.             What is a group?  (11:224)

2.             What is one of the reasons why a group is formed?  (11:224)

3.             What is the effect of group affiliation in our personal identity?  (11:224)

4.             What are the stages of group formation?  (11:225)

5.             What happens in the stage of group formation called “Orientation”?  (11:225)

6.             What happens in the stage of group formation called “Differentiation”?  (11:226)

7.             Define “group structure”  (11:227)

8.             What are the major variables that determine the structure of a group?  (11:227)

9.             What are group roles?  (11:227)

10.           What are group norms?  (11:227)

11.           What are the disadvantages of extremely large groups?  (11:228)

12.           What is a role?  (11:230)

13.           What are the two types of group roles?  (11:230)

14.           What are emergent roles?  (11:230)

15.           What are the three major kinds of group roles?  (11:230)

16.           What is a role episode?  (11:231)

17.           A job applicant makes a very good first impression because of her professional attire and overall appearance.  The interviewer subsequently rates the applicant very high on all dimensions, including aptitude for the job and motivation.  This is an example of                                                                                   (6:113)

18.           Because Karen does not like working overtime, she refuses to ask members of her department to work overtime since she assumes they dislike it as much as she does.  This illustrates which perceptual error?   (6:113)

19.           What perceptual error occurs when an individual attributes behavior or attitudes to a person based on the group or category to which that person belongs?   (6:114)

20.           The degree to which individuals believe that their actions influence the rewards they receive in life is called   (6:119)

21.           According to Abraham Maslow’s concept of self-actualization, people will ...  (6:124)

22.           According to Maslow, when do people reach self-actualization?  (6:124)

23.           Minorities often experience prejudice because of which perceptual tendencies?  (6:115)

24.           Identify the 3 needs in McClelland & Atkinson’s “Learned Needs Theory.”  (6:125, 127)

25.           Define the personality trait called “self-esteem.” (6:120)

26.           Define the personality trait called “self-efficacy”? (6:120)

27.           An organization can address the higher level needs of employees by                                           (6:123-124)

28.            According to reinforcement theory, behavior is influenced and directed by                                              (7:138-139)

29.           Al told his friends that “the job makes me feel good about myself.  I feel a real sense of accomplishment at the end of the day.”  What type of reward is that?  (7:140)

30.           Praising a supervisor for completing a safety report on time is an illustration of what kind of reinforcement contingency?   (7:141)

31.           Giving a paycheck to an employee every seven days is an example of which reinforcement schedule?   (7:145)

32.           In expectancy theory, the term “valence” refers to:                                                                         (7:150)

33.           According to expectancy theory of motivation, the three basic components of motivation are:  (7:150)

34.           What theory analyzes individuals’ comparisons of their contributions to work and the benefits they receive with the contributions and benefits given by and to others?  (7:151)

35.           According to goal setting theory, what is a “goal”?  (7:154)

36.           What factors would increase one’s commitment to a goal?  (7:156)

37.           The effectiveness of a message is largely influenced by this perception:  (15:312)

38.           Most people respond to messages that are only slightly more or less favorable than their own opinions.  This range is called:   (15:315)

39.           Attending to both the content and feelings of a message is called                                                               (15:317)

40.           Individuals within a system who connect two or more groups without belonging to either, are filling which organizational communication role?   (15:325)

41.           What is a “gatekeeper” in communication research?  (15:325)

42.           According to one definition, leadership is different from management because leaders                                          , and managers                                     .   (17:349)

43.           Define “empowerment.”  (17:351)

44.           Define “authority.”  (18:370)

45.           The conditions necessary for the exercise of power are interdependence,                  , and                                     .  (18:369)

46.           Define “Politics.”  (18:369)

47.           Which bases of power are under organizational control?   (18:374)

48.           Individuals and groups can acquire power in a variety of ways.  Which of the following would be least effective as a strategy for acquiring interpersonal power?   (18:375-377)

49.           Which of the following is not one of the common causes of resistance to change?    (19:390)

50.           Which of the following will help overcome resistance to change?   (19:392)

If you have any difficulty finding the answers--or if you just want to double-check your answers--come to my office, or give me a call (277-2619), or send me an e-mail message:

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Copyright 2007 - Marcus H. Martins